Troubleshooting
Problem Possible cause Solution
The light in the
button ashes but the
appliance does not
operate.
You just prepared hot
frothed milk or hot
milk and pressed the
button for milk or hot
frothed milk again
straightaway without
letting the appliance
cool down.
If you want to prepare
hot frothed milk or hot
milk again straightaway,
the milk jug needs to cool
down for a few minutes
before you can use it
again. As long as the
milk jug is still hot, the
temperature limiter makes
sure that the appliance
cannot be operated. You
can rinse the inside of the
milk jug with cold water to
let it cool down faster.
The temperature of
the milk is too high.
Replace the warm milk
with cold milk or let the
appliance cool down.
The appliance does
not froth.
You have not placed
the lid properly on the
appliance.
Place the lid properly.
You have not placed
the lid properly on the
appliance.
You did not attach the
frothing coil to the coil
holder.
Attach the frothing coil to
the coil holder.
Attach the frothing
coil to the coil holder.
You used a type
of milk that is not
suitable for frothing.
Fresh milk is not always
consistent and many
factors can inuence the
quality of the milk froth
(like protein content). If
the milk does not froth
as you would like, try a
dierent type or brand of
milk. Use semi-skimmed
cow's milk at refrigerator
temperature for the best
frothing result.
The inside of the milk
jug is polluted with
milk residues, which
prevents the coil
holder from rotating.
Clean the coil holder and
the inside of the milk jug.
Milk escapes from
under the lid.
You put too much
milk in the milk jug.
Do not ll the milk
jug beyond the MAX
indication.
The milk is not
very hot.
This is normal. The milk is heated up to
approx 74°C to ensure the
best froth and taste. Milk
proteins start to break
down and burn if the milk
is overheated.
Not all milk has been
frothed.
This is normal. The appliance does not
froth all the milk. The
appliance created the
optimal milk-froth ratio.
The milk easily mixes with
coee or other beverages
and the milk froth stays on
top for a delicious head.
Tips and instructions
Rinse the milk jug, the lid and the frothing coil with hot water and dry all
parts before you use the appliance for the rst time. If you want to prepare
hot frothed milk or hot milk again straightaway, the milk jug needs to cool
down for a few minutes before you can use it again.
You can also heat up milk without frothing it. In this case you do not need to
use the frothing coil. For hot preparations press the button shortly, for cold
milk froth keep the button pressed for 3 seconds
Do not immerse the base and the milk jug in water or any other liquid. Do
not clean them in the dishwasher either. Never use sharp objects, scouring
pads, abrasive cleaning agents or aggressive liquids such as petrol or
acetone to clean the appliance.
For all questions regarding the milk frother, you can go to www.philips.com/
support or contact the Consumer Care Centre in your country.
- Only use the appliance to heat up or froth
milk. Do not use it to process any other
ingredients.
- Do not exceed the maximum level
indicated in the milk frother. If you overll
the milk frother, hot milk may escape from
under the lid and cause scalding.
- Do not move the appliance while it
is operating, to prevent hot milk from
escaping from under the lid.
- Correct cleaning of the milk frother is very
important for reliable performance and
good frothing results.
- Always return the machine to a service
centre authorised by Philips for
examination or repair. Do not attempt to
repair the machine yourself, otherwise your
guarantee becomes invalid.
- Always place the base and the milk jug on
a dry, at and stable surface.
- Do not place the appliance on a hot
surface and prevent the mains cord from
coming into contact with hot surfaces.
- Never let the appliance operate unattended.
- Make sure that the appliance has switched
o before you remove the milk jug from
the base.
- Do not use the appliance in combination
with a transformer, as this could cause
hazardous situations.
- Never use scouring pads, abrasive cleaning
agents or aggressive liquids such as petrol
or acetone to clean the appliance.
- This appliance is intended for normal
household use only. It is not intended
for use in environments such as sta
kitchens of shops, oces, farms or other
work environments. Nor is it intended
to be used by clients in hotels, motels,
bed and breakfasts and other residential
environments.
Electromagnetic elds (EMF)
This Philips appliance complies with all applicable standards and
regulations regarding exposure to electromagnetic elds.
Ordering accessories
To buy accessories or spare parts, visit www.shop.philips.com/service or go
to your Philips dealer. You can also contact the Philips Consumer Care Centre
in your country (see the worldwide guarantee leaet for contact details).
Guarantee and support
If you need information or support, please visit www.philips.com/support
or read the separate worldwide guarantee leaet.
Recycling
- This symbol means that this product shall not be disposed of with
normal household waste (2012/19/EU).
- Follow your country‘s rules for the separate collection of electrical
and electronic products. Correct disposal helps prevent negative
consequences for the environment and human health.
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the appliance. If you are unable to solve the problem with the
information below, visit www.philips.com/support for a list of frequently asked
questions or contact the Consumer Care Center in your country.
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